Complaints

Independent Living Support is committed to providing a high quality service to everyone we deal with. ILS treats as a complaint any expression of dissatisfaction with our service which calls for a response. All complaints will be listened to/read, treated seriously, and ILS will endeavor to learn from them so that we can continuously improve our service.

Courtesy and respect

You can expect to be treated with courtesy, respect and fairness at all times. We expect that you will also treat our staff dealing with your complaint with the same courtesy, respect and fairness.

How to make a complaint

You can make a complaint in a number of ways:

by e-mail: enquiries@ils-dumfries.co.uk

or by post to:

Independent Living Support

8 George Street Meuse

Dumfries

DG1 1HH

Reasonable adjustments

If you require a reasonable adjustment because you are a disabled person and unable to contact us in writing, please call the office on 01387262226.